FAQs

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Yes! All payments are processed securely through Shopify Payments with industry-standard encryption.

Q: Can I modify or cancel my order?
A: Please contact us immediately at adelincaliap08@yahoo.com. If your order hasn't shipped yet, we'll do our best to help.

Shipping & Delivery

Q: Where do you ship?
A: We ship to 33 countries across Europe, North America, and Oceania. See our Shipping Policy for the full list.

Q: How long does shipping take?
A: Domestic (Romania): 3-5 business days
EU Countries: 7-14 business days
International: 10-21 business days

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can also use our Track Order page.

Q: Do you offer free shipping?
A: Yes! We offer free domestic shipping in Romania. International shipping is €10.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Return Policy for details.

Q: How do I start a return?
A: Email us at adelincaliap08@yahoo.com with your order number and reason for return. We'll provide return instructions.

Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Products

Q: Are your products suitable for beginners?
A: Absolutely! Our resistance bands and equipment come in multiple resistance levels, perfect for beginners to advanced athletes.

Q: What materials are your products made from?
A: We use high-quality, durable materials including natural latex, premium fabrics, and reinforced stitching for long-lasting performance.

Q: Do you offer product warranties?
A: Yes! All products come with a manufacturer's warranty against defects. Contact us if you experience any issues.